Order & Delivery Information

We are committed to ensuring a smooth and timely delivery process for all our customers. Below, you’ll find detailed information about our order processing, shipping options, and delivery times.

1. Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirmation with your order details and receipt.
• Processing Time: Orders are processed from Monday to Saturday. We aim to process and ship all orders within 7 business days.
• Changes or Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible at info@jacob-london.com. We can only modify or cancel orders before they are processed.

2. Shipping Options

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Delivery within [5-7] business days.
• Express Shipping: Expedited delivery within [5-7] business days (additional fees may apply).
• International Shipping: Available for select countries. Delivery times and costs vary based on the destination.

3. Free Shipping

We provide free standard shipping on all orders within U.K with no minimum purchase required.

4. Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected:

• Domestic Orders: Typically delivered within [5-7] business days.
• International Orders: Delivery may take between [5-7] business days, depending on the destination. Please note that customs processing may affect delivery times.

5. Track Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress via our Track & Trace page.

6. International Shipping

• Customs & Import Duties: International orders may be subject to customs duties and taxes upon arrival in your country. These charges are the customer’s responsibility.
• Delivery Time: International deliveries may take longer due to customs inspections and local delivery services. We will provide you with an estimated delivery time during checkout.

7. Issues with Your Delivery

7.1. Delayed Delivery

If your order has not arrived within the expected delivery time, please:

• Check the tracking information provided in your confirmation email.
• Ensure your shipping address is correct.
• Contact our customer service team at [customer support email/phone] for further assistance.

7.2. Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within [X] days of the delivery date with your order number and a description of the issue. We will arrange a replacement or refund.

8. Delivery Address

Please ensure that your delivery details are accurate when placing your order. We cannot change the address once the order has been processed. Incorrect or incomplete delivery details may result in delays or non-delivery.

9. Missed Deliveries

If you are not available to receive your package, it may be:

• Left with a neighbor or at a designated safe place (depending on the delivery carrier).
• Taken to the nearest collection point. You will be notified about where to collect your parcel.

If a package is returned to us due to a failed delivery attempt or being unclaimed, we will attempt to contact you to arrange re-delivery. Additional shipping costs may apply.

10. Returns & Refunds

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

11. Contact Us

If you have any questions regarding your order or delivery, feel free to reach out to our customer service team:

• Email: info@jacob-london.com
• Phone: +31 85 133 8585