Our customer service team – Lisa, Emma and Marleen – would love to help you with all your questions and comments. We strive to respond to all messages within 12 hours.

Customer service accessibility:

Email: info@jacob-london.com (available 24/7)

Answer times:

Monday through Friday: 08:00 – 18:00
Saturday: 08:00 – 16:00
Sundays and holidays: closed

Telephone:  +31 85 133 8585

Tips for quick email contact:

Always respond to our last email contact if you need further assistance. This way we keep the conversation clear and organized.
Sending multiple emails does not speed up the process. We treat each email in order of receipt and do our best to respond within 12 hours.